Ad-Hoc Support

We offer on-demand support, available when needed and billed on a call-out basis. This flexible approach allows us to extend assistance as per your requirements without the obligation of a long-term contract. Our ad hoc support services cater to businesses of all scales, from small enterprises to large corporations. Please note that response times may vary based on concurrent client engagements. This on-call support option is ideal for businesses seeking intermittent IT assistance.

Limited Support

Customers acquire a package of hours upfront, providing flexibility in their usage. This choice encompasses onsite support. For those seeking more extensive IT support, we present managed services. Additionally, we provide 24/7 support, ensuring accessibility whenever assistance is required. Lastly, our project-based services cater to one-time projects or tasks. Regardless of your IT requirements, we have a tailored solution aligning with your budget and needs.

Unlimited Support

In this Tier, we offer limitless IT support for a fixed monthly cost. This encompasses continuous network monitoring, round-the-clock IT support, and availability for onsite assistance. Proactively managing your network to avert potential issues and promptly addressing any arising concerns, we ensure the seamless continuity of your business operations. Our certified IT professionals are dedicated to maximizing the efficiency of your technology, and we keep you informed about potential issues and strategies to maintain uninterrupted business flow.

Servers

We take pride in delivering exceptional server support services. Whether it's a single server or a complex large-scale deployment, we've got it handled. Our expertise extends to assisting you in selecting the optimal server for your requirements, conducting seamless installations and configurations, and providing continual maintenance and support.

Integration of your servers with diverse storage solutions and Tape Libraries is within our purview. We offer a diverse range of support alternatives, allowing you to tailor the service level to your specific needs. In the event of any challenges, our dedicated team is ready to assist. Why wait? Reach out to us today, and let us demonstrate our capabilities.

Network

Recognizing that your business thrives on a robust network, we take pride in extending support to a diverse array of network systems, encompassing routers, switches, and firewalls. Our expertise lies in troubleshooting any challenges you may encounter, collaborating with you to ensure the seamless and secure operation of your network.

Furthermore, we offer training sessions for your staff, empowering them with the knowledge to adeptly use and maintain your network for long-term efficiency. Connect with us today to delve deeper into our offerings, including network support, network design, and network consultation services.

E mail

At Unicorn IT Solutions, we transcend the ordinary business IT company. Our specialization lies in delivering top-notch services for Microsoft cloud solutions, including Office 365, and proficiently handling Google Workspace installations, migrations, setups, and configurations. Whether it's establishing your account, managing your inbox, or resolving errors, we've got you covered.

Our expertise extends to guiding you on utilizing features like labels and filters to streamline message organization. Furthermore, we provide assistance with any queries regarding email usage on your mobile device or tablet. Whether you're a novice to email or require assistance with setup, our support team is ready to help.

Cyber security

We extend assistance through online counseling and expert guidance for individuals grappling with Cybersecurity challenges. Our seasoned counselors, driven by a passion for aiding others, bring years of experience in the field. We create a secure and confidential environment for individuals to openly discuss their experiences and feelings.

Our support encompasses various facets of Cybersecurity, addressing concerns such as online safety, online harassment, and online privacy. Additionally, we furnish resources and information to enhance online safety practices. If you or someone you know is facing Cybersecurity difficulties, we urge you to get in touch with us. We are committed to providing help and support.

Software Installation

At Unicorn IT Solutions, our aim is to simplify your life, and that's precisely why we provide comprehensive software installation services. Whether you require office productivity suites or gaming software, we've got you covered. Additionally, we excel in configuring and customizing Operating Systems, automating installations for both OS and applications, catering to multiple users simultaneously.

Recognizing the uniqueness of everyone's requirements, we present custom installation packages, ensuring you only pay for the features essential to you. Whatever your needs may be, count on us to facilitate a swift and effortless setup, getting you up and running in no time.

Data Backup

Recognizing the significance of your data, we prioritize its safety through our resilient data backup services. Whether you prefer scheduled regular backups or on-demand procedures, we offer diverse storage options and a range of media tailored to your requirements. Our services encompass both local and cloud backup solutions, providing multiple options that align with your budget.

Rest assured, we can assist you not only in restoring backups but also in retrieving data from damaged drives. Our 24/7 monitoring ensures the perpetual safety of your data. Whether seeking peace of mind or a reliable plan B, our comprehensive data backup services have you well-covered.

Troubleshooting

We extend troubleshooting assistance for a spectrum of issues that may arise while using our products. Collaborating with you, we pinpoint problems and devise effective solutions. Furthermore, we offer guidance on preemptive measures to steer clear of similar issues in the future. Whatever your requirements may be, our support is readily available. Feel free to reach out to us today; we are eager to provide any assistance you might need.